$1. Overview
At KOMBATOR, customer satisfaction is important to us. Because most of our products are custom-made, different return conditions apply depending on the type of order.
2. Custom-Made Products
Custom-made products are manufactured specifically for you, including items with custom designs, colors, logos, names, sizes, or other personalized features.
As these products are made to your specifications, they cannot be returned or refunded if you change your mind.
3. Standard (Non-Custom) Products
Standard, non-custom products may be returned within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and unwashed
- In its original condition
- Returned with its original packaging and tags
Return shipping costs are the responsibility of the customer.
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
If the issue is confirmed, we will replace the item at no additional cost.
5. Design Approval
Before production begins, we will provide a design proof for your approval.
Please carefully review all details, including spelling, colors, logos, artwork placement, and sizing. Once production has started, changes are no longer possible.
6. Sizing
We provide detailed size charts to help you choose the correct size.
Customers are responsible for selecting the appropriate size. Custom-made products produced according to the approved specifications cannot be returned because they do not fit.
If we manufacture an item that does not match the approved specifications, we will replace it.
7. Refunds
Approved refunds are processed within 5–10 business days after the returned item has been received and inspected.
8. Exchanges
We do not offer exchanges for custom-made products.
If your custom product is defective or incorrect due to our error, we will provide a replacement.
9. Order Cancellation
Custom orders may be cancelled only before production begins.
If production has not yet started, any costs already incurred by KOMBATOR will be deducted from the refund.
10. Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products
- Used or washed items
- Products damaged through misuse
- Gift cards
11. How to Request a Return
To request a return or report an issue, please contact us with your order number and a description of the problem. If applicable, include clear photos so we can assess your request.
12. Contact Us
If you have any questions about this Refund & Returns Policy, please contact us at:
Email: info@kombator.com
